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Door Supervisors

Why have door supervisors?

More to the point think about not having them and the issues that can occur, verbal abuse, fights, drunken behaviour, all of these amounts to a loss of patrons, due to a bad reputation. That is the worst case scenario however it can have a huge impact on your staff as well. All staff like to feel safe where they are working and donít want to deal with antisocial behaviour or being under threat, if this is not dealt with, it could cause a high turnover in staffing levels. It can take years to get a good reputation but seconds to get a bad one.

Door supervisors are employed to ensure people enjoy themselves, patrons and staff alike, and we firmly believe people are entitled to a good time without fear of assault, intimidation or antisocial behaviour. A good door supervisor will also enhance the atmosphere of your venue or event through various methods such as simply being polite and acknowledging each customer upon entry or even if they are just passing by, listening to concerns and resolving issues in a fair manner. By adopting this approach people feel assured that they are in safe hands and this also adds to the reputation of the venue ensuring customer retention as well as enticing new patrons.

What is door supervision?

Door supervision is much more than it first appears, as the role involves multiple aspects such as meet and greet, health and safety, duty of care and conflict management to mention a few.

Utilising crowd and queue control techniques, to profile all patrons upon entry and to ensure they are suitable for your establishment or event, by ensuring they are of the correct age and profile. Constantly monitoring peopleís behaviour throughout the night, intervening on any potential issues to prevent them from escalating into a full scale incident whereby other customers will witness it, commotion costs customers after all and can ruin a venues reputation.

Having good customer service skills are now a part of a door supervisors role as manners cost nothing, being polite and helpful enhances a customer's attitude and establishes lasting relationships. Rude and arrogant attitudes have a negative effect on patrons and it will be remembered as part of their overall experience in your venue.

Just because a person holds an SIA door supervisor license does not mean they are knowledgeable in their role, it simply means they have had the generic training. Itís like learning to drive; you learn to pass your test and once passed you then learn to drive. At Impact Security we focus on the development of our door supervisors to ensure they shadow experienced personnel so they learn the diplomatic approach and start their career on the right path, in turn providing unrivalled service delivery to you.

The right choice

Door supervisors help you protect and run your business, making a profit through customer relations and diplomatic resolutions whilst enhancing the reputation of your venue, backed by professional and knowledgeable management.

At Impact Security we can supply security to your local business, whether you require door supervisors in Worcestershire or elsewhere in the West Midlands.

Impact Security has the resources, knowledge and experience to cater for any of your needs so why not call us on 0845 603 7994 for a free consultation.

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